Hardware Management

EDG的硬件增值(HVA)服务是一项管理硬件支持服务,旨在帮助企业管理其业务的硬件相关方面.

In removing the requirement to manage your own mobile hardware infrastructure, this allows you time to concentrate on your own core business matters.

Hardware Management that’s Fit for Purpose

PT视讯厅的远程和内部硬件管理支持由经验丰富的员工提供,他们对移动计算行业有深入的了解, its products, and their equipment manufacturers.

We can perform full device triage, 所有设备上的故障解决和数据恢复,并努力为您或您的支持部门提供正确水平的支持——您更喜欢哪一个.

We manage the RMA process on behalf of your business, engaging with the original equipment manufacturer to raise RMA documentation. We then arrange timely, 投保运输故障设备到和从原始设备制造商维修中心, saving you the unnecessary stress and hassle.

Our HVA Service Can Be Tailored to Include Any of the Following Elements:

  • Experienced hardware support and consultancy
  • 1st line and/or 2nd line hardware telephone support
  • Device triage and fault resolution
  • Full RMA process management
  • Data recovery service
  • Automated device re-commissioning service management
  • Device exchange programme
  • Risk assessment/emerging failure trends
  • Device preventive maintenance
  • Reports/analysis of key performance metrics

How We Can Solve Your Hardware Management Challenges:

  • We can undertake the often chaotic management of your hardware and software
  • PT视讯厅会不断更新,更新和许可证过期,所以你不必这么做
  • PT视讯厅可以通过向您提供所需的充分信息来帮助您消除能见度不足的问题
  • 您不再需要浪费时间尝试手动发现和创建资产
  • 您不再需要担心得不到所需的IT支持或糟糕的帮助台管理
  • 你不再需要担心盲目的预算或采购困境

A Hardware Service Solution that Meets the Demands of Your Mobile Workforce

硬件增值(HVA)服务为硬件管理方面的常见挑战提供了许多解决方案, 确保您的业务能够有效和独立地为您的移动设备提供服务和支持.

At EDG, PT视讯厅提供的HVA服务可以确保已部署的移动设备处于完全工作状态,并在运营商接收时正确配置,从而帮助提高运营效率.

PT视讯厅的产品有助于减少由于无法在合理的时间内获得部署就绪的更换设备而造成的延迟, 同时,经验丰富的EDG支持人员通过高效的电话干预,远程评估和解决遇到的硬件相关问题,从而减少运营商停机时间.

At EDG, we ensure that where critical data may still reside on failed devices, PT视讯厅在可能的情况下提取这些数据,并在短时间内将其重新引入您的ERP系统. We also ensure that on receipt of mobile devices, PT视讯厅主动评估并安装所有相关有益的制造商固件和软件更新,当它们可用时.

PT视讯厅努力提供对硬件故障趋势的持续分析,以识别并主动减少任何硬件相关问题在一般资产人群中蔓延的风险.

PT视讯厅还根据您的需要,设计并以固定频率发布一套定制的硬件报告,以确保您随时了解您的移动设备的管理和性能的关键趋势和指标.

Mobilise Your Workforce

If you’d like to know more about any of our services, leave your details with us and we’ll do the rest!

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